You can follow the following:

  1. Click this link 
  2. Enter the email you've registered for and that you want to reset the BiiB account password for 
  3. Click 'Forget Password' 
  4. You should receive an email to reset your password
  5. You can either click the provided link or use the password token displayed in the email


If you do not receive this reset password email, check the following:

  1. You have requested the reset password for the correct email
  2. You are looking into the correct email account
  3. You have checked the spam/junk/promotions folder in your email


If you still do not find the email, please contact us at hello@getbiib.com with your situation and provide us the email used to request for a password reset.