BiiB (Neupulse Sdn. Bhd.)

Getting Started 8

• Who can participate in the event?
• Can I register for more than one event at any one time?
• Can I join multiple categories/teams in one event?
• Can I join the event if I am not in Malaysia?
• How do I participate in the events?

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Registration 10

• Can I cancel my registration?
• Can I transfer my registration to someone else?
• Can I change my team?
• How to complete the payment for my registration?
• What to do if I entered wrong information during registration?

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Account 5

• What email should I use to log into BiiB?
• What to do if I forgot my password?
• How to change my password?
• What to do if I have logged in using the wrong email?
• Why do I have more than one User ID ?

General Activities 7

• Will my activities collected before/after the event date count?
• Are only outdoor activities allowed?
• Do I need to complete the mileage in one activity or can it be accumulated?
• What does 'Result submission period' mean?
• What does an overlapping activity mean?

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Third Party Distance Tracked Apps 10

• What third party distance tracked app can I link to BiiB?
• Must I only use the third party apps listed?
• What to do if I can't link the third party app to BiiB?
• What to do if the third party activities won't sync to BiiB?
• How do third party distance activities sync to BiiB?

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Third Party Step Tracked Apps 7

• How do I link my steps app to my BiiB app?
• What third party steps app can I use?
• How will the steps be synced from the third party steps app?
• Will the steps be converted into distance in BiiB?
• Can I use steps tracked app or step activity for a distance based event?

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Manual Submission 8

• How to make a manual submission?
• How to submit a treadmill activity?
• Must I make a manual submission?
• How long will the manual submissions take to be reviewed?
• What is the status of my manual submission?

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Ranking & Progress 5

• How do I find myself in the event ranking?
• How to check my/team progress?
• Why can't I see the event in my account?
• Can I download a list of all team member results?
• How often is the event ranking updated?

Entitlements & Rewards 7

• When will I receive the e-certificate?
• Are there any requirements to receive the rewards/entitlements?
• Can I still get the rewards if I did not complete the challenge?
• Will I be notified if my reward/entitlement has been posted to me?
• What happens if my parcel was unable to be delivered and is sent back to BiiB or the Organiser?

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