Please ensure that you have logged into BiiB using the correct account and email registered for the event. 


You can check in your 'Profile' in the BiiB app to see which email you have used to log into the BiiB app. 


Notes:

  1. Logging into the BiiB app using Apple ID and hiding your email will create another email, therefore you will be logging into a new/different account.
  2. Logging in using a different email than the one used for registration will lead to a different account. 
  3. Please ensure the email you used to log in is EXACTLY the same (eg: with '.my' or without '.my')


If the event still does not appear, you may have registered for the event with a typo or the wrong email. Please contact our customer support team at hello@getbiib.com with the event you are referring to, your registered name, mobile and email to check on your registration.