If you noticed that you have more than one User ID, this means that you have logged into multiple different account with different emails. 


You should be logging into BiiB app and web using the email used registered for the event. 


You could have logged in using these different methods:

  1. Logged in using Facebook - if your Facebook email is a different from the registered email.
  2. Logged in using Apple ID - Apple ID email and registered email is different.
  3. Logged in using Apple ID AND selecting 'hide my email' - this creates a new and random email address.


It could also mean that you have registered twice into the event. Please check whether you have registered twice, if you are unable to find this detail, please email us at hello@getbiib.com with an explanation of your situation.