Please ensure the following:

  1. You have entered the correct email during registration (you may check your receipt for the email registered).
  2. You are checking the correct email account used to register for the event.
  3. You have checked your spam/promotions/junk folder in your email.



If you have checked the above and there is an error in your email registered or your details are correct but you still do not find the email, please contact us at hello@getbiib.com with the following information:

  1. The event you are referring to
  2. Your full registered details
  3. What changes you would like to make
  4. The previous details and the new details you would like to change to