This will depend on each event and the Event Organiser. 


Please contact us at hello@getbiib.com with the following information and our Customer Support Team will inform you if changes can be made. 

  1. The event you are referring to
  2. Explanation of your request


Please note that if the item has been collected and is with the courier service, changes of addresses usually are not available. Please contact the courier service for your item for more info.